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Frequently Asked Questions.
Canton Zurich: We deliver throughout Canton Zurich, Switzerland.
More locations are coming soon! Stay tuned as we expand our delivery services to serve even more areas.
Please note that the specific cities and towns served within each location may vary.
Our safety and cleaning protocol begins with a rigorous quality assurance inspection and documentation of each item between every rental to ensure it functions safely and per the manufacturers specifications. Items that do not meet these specifications are pulled from inventory and repaired or replaced as needed. Items are cleaned per the manufacturer’s specifications between every rental. We use a variety of cleaning products and materials, listed below, that are child safe, eco-friendly and less harmful to the environment. Products used for cleaning include:
- Sonnet Surface Disinfectant.
- UVC Sanitizing Wand
- Frosche Products
- Warm / Hot Water
- Air Dried and Machine Medium Dried
For all customers, your billing date will remain the same each month. Your first month of any item rental is paid up front, and we use that charge as a credit upon your next recurring bill date to keep your billing in sync regardless of when you have items delivered.
If you join as a member, you’ll pay at check out for the first month of items (and your membership if it’s your first-ever order). Then we won’t bill you again for those items until a month after we deliver the items to you, so you never have to pay for time not used!
Visit our membership page for more details.
Normal wear and tear is completely expected and our LoopCare team ensures every returned item is up to standards before sharing with the next family.
Membership includes insurance coverage. For any damage that is larger and/or impacts the ability to use the product we have a “don’t sweat the small stuff” policy for our members. We won’t charge members for any damage that is repairable, or for any damage that requires replacement of an item and/or parts that retail for CHF 50 or less. For higher-valued items, or if abuse is suspected, we reserve the right to charge up to 50% of the item’s retail value.
We don’t currently offer the ability to purchase rented items.
If you’re a member, our never pay more than retail policy ensures that for continuous product rentals, you’ll never pay more than the retail price + tax that is listed on mybabythings.ch. You must maintain your membership throughout the rental period in order to qualify. Once your continuous monthly payments add up to the retail price of an item, we will stop charging you for it on subsequent monthly payments. You can hold onto it as long as you like as long as you remain a member. Once you’re done with the item, we’ll pick it up just like any other rental item.
Some items are brand new and others have been used. Every MyBabythings item is in excellent shape, and is deep-cleaned, sanitised and quality checked before arriving at your home.
No, you don’t need a membership to rent with MyBabythings! Simply find the products you’d like to rent & checkout – we take care of the rest.
For those who want to rent multiple times and/or are looking for a discount, our membership does offer a savings of 20% or more on item rental fees, plus unlimited deliveries/pickups (saving you on every order!) and insurance coverage for minor damage.
Joining as a member is our most popular way to rent, especially with first-time expecting parents who get the confidence and flexibility they need and the value they deserve.
You can give the gift of MyBabythings in the form of a digital gift card – order here!
*Note, the CHF100 product credit with a gift of a membership is only valid for new members.
Let us know! We’re happy to consider new additions. Some of our most popular items have come from member suggestions.
After you check out and pay for your membership and selected items, we’ll email you within two days to schedule your home delivery.
If you’re currently expecting, we recommend scheduling your delivery 2 weeks prior to your due date. We encourage you to order well in advance if you’re expecting, as we’re happy to hold items until it’s closer to your due date.
You can cancel your membership and/or schedule pickups through your account page. All cancellations of memberships and/or item pickups must be done prior to the renewal date.
Items can typically be delivered within 5-10 business days, or at your desired future date.
Our minimum rental period is one month. MyBabythings products are rented on a monthly basis, and as such, we do not discount the monthly charge for partial month rentals, but you can schedule a pickup before 1 month if you wish. You can request a pickup from your account page.
No problem—MyBabything is built to be flexible. Schedule a swap by placing the order for your new items and noting the items you want to return in order notes (instructions box) or via email. We’ll coordinate the swap from there.
Please contact us for any product questions or needs.
We retire items when they no longer meet our quality standards. If an item is broken and cannot be fixed, we do our best to recycle it. We may also donate items that continue to work well but no longer fit within our current offering.
We’re working hard to get our referrals program back up and running. If you have previously shared MyBabythings love or have a referral code that isn’t working properly, please let us know at hello@mybabythings.ch.
